Payment & Booking Policy

Guidance for deposits, balance payments and paying an agreed custom amount.

Pay against an agreed booking

Use our Pay Online page for a quotation, booking or invoice issued by Murphy Tours. Enter the exact agreed amount in Indian Rupees (INR), the correct booking or invoice reference, and the payer’s name, phone number and email. Contact us before paying if the amount or reference is unclear.

The custom amount facility can be used for an agreed deposit, balance or full payment. It is not a deposit account, money-transfer service or a way to confirm an unspecified tour.

Prices and payment schedules

Your quotation identifies the payable total, applicable taxes, inclusions, exclusions, disclosed fees, deposit and balance due dates. A lower custom payment is treated as a part-payment only where agreed in advance. Paying more does not automatically purchase additional services.

Payment processing

Online payments are processed through Razorpay when it is enabled on the checkout. Available methods are displayed by the payment provider and may include UPI, cards and netbanking. Complete authentication only within the genuine payment interface. We never ask you to reveal an OTP, CVV, banking password or UPI PIN by telephone, email or WhatsApp.

Payment acknowledgement and booking confirmation

Retain the payment ID and receipt after a successful transaction. A payment acknowledgement records the amount received; a booking is confirmed separately in writing after payment reconciliation and supplier availability checks. Contact our team if payment succeeds but no booking update arrives within the timeframe agreed in your quotation.

A gateway receipt is not necessarily a tax invoice. Ask our team for the appropriate business invoice for your booking.

Pending, failed or repeated payments

If money is debited and the result is unclear, send your booking reference, payment ID if available, amount and payment date to info@murphytour.com. Do not send full card details. Please check the status with us before retrying, as a delayed confirmation could otherwise result in a duplicate payment.

Verified excess or duplicate payments and eligible cancellations are handled under our Cancellation & Refund Policy.

Corrections, refunds and disputes

Tell us promptly if a payment uses an incorrect booking reference or amount. We will reconcile it before allocating it to a booking. Refunds are returned to the original payment method where supported and follow the timelines in our refund policy. Contact +91 9219020685 or our Customer Support & Grievance Redressal for payment assistance. Your right to use your bank’s dispute process or statutory remedies is unaffected.

Related policies

Before paying, review our Terms & Conditions, Cancellation & Refund Policy, Shipping & Service Delivery Policy and Privacy Policy, together with the specific quotation and supplier conditions provided for your booking.