Shipping & Service Delivery Policy

How you receive your booking confirmations, travel documents and booked services.

Travel services, not physical shipments

Murphy Tours arranges travel-related services. Standard bookings do not involve shipping a physical product, so physical shipping charges and product returns are not applicable. Travel cancellations and refunds are covered by our Cancellation & Refund Policy.

Electronic delivery

Booking confirmations, itineraries, invoices, e-tickets and available hotel or service vouchers are delivered electronically to the email address or WhatsApp number provided for your booking. Please give accurate contact details and check your inbox, spam folder and messages.

Document delivery timeline

Following receipt of the agreed payment, complete traveller details and supplier confirmation, we send available booking documents within 2 business days. A payment receipt may arrive before supplier confirmation and does not replace an e-ticket, voucher or written booking confirmation.

If a particular supplier issues a document closer to departure, or a booking requires extra verification, the specific issue date or delivery window will be disclosed before you pay. For urgent departures, obtain a confirmed delivery commitment from our team before making payment.

When services are provided

Flights, accommodation, transfers, tours and other services are delivered on the dates, times and at the locations specified in your confirmed itinerary or supplier documents. Check-in times, meeting points and identification requirements may differ between suppliers. Please review your documents promptly and tell us about any error.

Delays or missing documents

If documents have not arrived within the promised timeframe, contact info@murphytour.com or +91 9219020685 with your booking reference. We will check the booking status, explain any delay and resend available documents. Where a service cannot be delivered as agreed, we will explain the available remedies and refund entitlement.

Original documents or special delivery

If a requested service requires physical handling of original documents, the method, address, charges, tracking arrangements and expected timeline must be separately agreed in writing before dispatch. Do not send originals without instructions from our team.

Our business-day definition is stated in the Cancellation & Refund Policy. For delivery questions or complaints, use our Customer Support & Grievance Redressal.