Cancellation & Refund Policy

What to expect when your travel plans change or a payment needs to be corrected.

Requesting a cancellation or change

Email info@murphytour.com with your booking or invoice reference, traveller name, travel date and the service you wish to cancel or change. You may call +91 9219020685 for urgent assistance, but please also send the request in writing so it can be recorded. A request is treated as received when it reaches our published support channel; our later acknowledgement does not change that receipt time.

We acknowledge cancellation and refund requests within 48 hours and provide the eligibility decision and a charge breakdown within 30 business days of receiving the request. If information or a supplier decision is still outstanding, we will explain the reason and provide an expected resolution date within that period. This does not extend any deadline required by law.

How cancellation charges are determined

Each quotation must identify the applicable cancellation schedule, supplier restrictions, amendment fees and any non-refundable booking components before payment. These may differ for flights, hotels, tours, transfers, visas and peak-season reservations. There is no single cancellation percentage that applies to every Murphy Tours booking.

Only charges disclosed before booking and permitted by law will be applied. We will provide a breakdown of the amounts retained and the amount refundable. An undisclosed fee will not be introduced merely because you request a refund.

Refund eligibility

• Customer cancellation: the refundable amount is determined using the cancellation terms disclosed and accepted for the specific services.
• Supplier or Murphy Tours cancellation: we will explain available alternatives and your refund entitlement for the affected services, subject to applicable law. We will not require a travel credit where you are entitled to a refund.
• Unconfirmed or unavailable services: if a service cannot be confirmed after payment, we will offer available alternatives for your approval or refund the amount due for the unprovided service.
• Duplicate or excess payments: amounts verified as duplicate or excess will be refunded after reconciliation.
• No-show, unused service or visa refusal: disclosed booking conditions and applicable law determine any refund. A visa refusal does not itself cancel every separately booked service.

Merchant refund timeline

Once a refund is approved and the amount is confirmed, we initiate it within 15 business days. We send the refund reference or confirmation using your registered contact details. A supplier review may affect the eligibility assessment, but does not override a refund obligation or deadline imposed by applicable law.

Bank and payment-provider timeline

Refunds for Razorpay payments are sent to the original payment method. After initiation, normal refunds can take approximately 7–10 business days to appear, depending on the payment method and bank. This is the bank/payment-provider stage and is separate from our assessment and initiation time.

If a refund has not appeared after the communicated timeframe, contact us with the payment ID and refund reference so we can help trace it. We do not require an OTP, card PIN or UPI PIN to arrange a refund.

Fees, partial refunds and credits

A partial refund will show the affected service and the amount returned. Supplier cancellation charges or our service fees may be retained only where they were disclosed before payment and may lawfully be retained. Payment gateway fees are not automatically deducted from a customer’s refund merely because the gateway charges the merchant.

Any voluntary travel credit or rebooking arrangement will state its amount, validity and restrictions and requires your agreement.

Failed or pending payments

If your account is debited but the website shows a failed or pending payment, contact us before paying again. We will check the payment status. Bank reversals of unsuccessful payments follow the relevant payment-system and bank timelines; a debit message alone is not a confirmed booking.

Business days and complaints

For our processing commitments, business days exclude Saturdays, Sundays and public holidays in Uttar Pradesh, India. Your bank may use a different holiday calendar. Nothing in this policy limits statutory consumer remedies. For an unresolved issue, use our Customer Support & Grievance Redressal.